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Secondary Contact. StudentUniverse's customer service is AWFUL! I have been trying to contact them for the past few days about a flight cancellation due to coronavirus and no on has gotten back to me. I have DM'ed both their Facebook and Twitter accounts and have not received any response. SHADY business practices Received 2 x $179 flight credits due to a flight cancellation over Christmas.

Studentuniverse customer service

I reached out to Customer service and got an email back from Student Universe stating that I booked through a youth discount and any changes to my booking can be only made by Student Universe. I am at a loss here thinking WHO really is operating at Studentuniverse when their own CS is telling me that Studentuniverse can only make changes. StudentUniverse UK empowers students and young people to travel the world. We offer student discounts, youth fares, and top deals on flights, hotels, tours, groups, and more. We are on a mission to make global experiences possible. We believe that travel is essential to a modern education and that students and young people return enlightened and Student Universe reviews and Studentuniverse.com customer ratings for April 2021. Student Universe is a very popular travel service which competes against other travel services like Priceline, Airbnb and Southwest Airlines.

StudentUniverse has resolved 12 complaints.

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Salaries, reviews, and more - all posted by employees working at StudentUniverse. StudentUniverse, London, United Kingdom. 441,646 likes · 9 talking about this. StudentUniverse is a travel company that provides discounts, rewards and experiences for students and youth (18-25).

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Student Universe offers 12 features such as Cyber Monday page, Black Friday Ads Page and I reached out to Customer service and got an email back from Student Universe stating that I booked through a youth discount and any changes to my booking can be only made by Student Universe. I am at a loss here thinking WHO really is operating at Studentuniverse when their own CS is telling me that Studentuniverse can only make changes. I am very disappointed in the customer service and webpage. When I booked my tickets it clearly stated 30KG baggage allowance. Once the tickets were processed my itinerary stated 25KG. This is misleading and unfair The customer service agent was also not very helpful or understanding of the situation.

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‎The ultimate travel & flight booking app for students & youth—save up to 30% off flights! Arbeta som Customer Service Manager på kundtjänst.

The problem is that the website is extremely slow, and sometimes shuts down on you, and you have to restart. Also the customer service is terrible, if for example your flight gets cancelled by the airline, of there is a flight schedule change.
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Slow to follow up. Refund processing being delayed even after I had confirmation the airline has already refunded student universe As advocates for young people to see the world, StudentUniverse provides unique value on travel products to students and young adults. Here’s how its team worked with Yieldify to unlock loyalty by optimizing the customer journey..

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Unfortunately, StudentUniverse does not offer live chat as a channel for customer service at this time.